Guides & walkthroughs
Short, step-by-step guides for everything in the order portal. Most take two or three minutes. Still stuck? Email admin@novagear.au — but check here first, it's usually quicker.
For stores
Placing orders, sizes and names, proofs, reorders and the Erply import.
- 12 min · 3 steps
Signing in and your password
How logins work, what to do if you've forgotten your password, and how to change it.
Read the guide → - 25 min · 7 steps
Placing an order
From New order to Submitted: who it's for, what kind of order, garments and sizes, files, submit.
Read the guide → - 33 min · 4 steps
Sizes, names and numbers
Quantity per size for plain garments; a row per player when there are names or numbers.
Read the guide → - 43 min · 4 steps
Files, proofs and approvals
What to attach, and how proof approval works.
Read the guide → - 52 min · 4 steps
Reordering approved artwork
Repeat a previous order without re-entering everything.
Read the guide → - 63 min · 4 steps
Importing an Erply order PDF
Upload the Erply sales-order printout and let the platform build the lines.
Read the guide → - 72 min · 3 steps
Tracking and delivery
Following production and closing the order when it arrives.
Read the guide →
For suppliers
Confirming a purchase order, production and shipping.
For Nova Gear admins
Proofs, suppliers, the catalogue, logins and notifications.
- 14 min · 4 steps
Proofs, suppliers and the PO
The admin side of a submitted order.
Read the guide → - 23 min · 4 steps
The SKU catalogue
Products, sizes and pricing from the SKU workbook.
Read the guide → - 33 min · 4 steps
Logins, stores and suppliers
Creating logins, resetting passwords, and tidying up stores that never used the platform.
Read the guide →
Can't find it?
Tell us what you were trying to do and we'll add a guide for it.